1. Introduction

 

My Community Care (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we manage and protect the personal and sensitive information we collect from NDIS participants, their families, support coordinators, staff, and other stakeholders through our website (mccare.au) and in the delivery of our disability support services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the NDIS Act 2013 and relevant NDIS Quality and Safeguards Commission requirements.

 

2. Collection of Personal Information

 

We collect information reasonably necessary for, or directly related to, providing our services, managing our business, and meeting our legal obligations as a registered NDIS provider.

 

2.1 Types of Information Collected

 

• Personal Information: Name, address, phone number, email address, date of birth, and contact details for emergency contacts, family members, or nominees.

• Sensitive Information (Participants): This may include health information, disability status, NDIS Plan details (including goals and funding), clinical reports (e.g., from Occupational Therapists or Behaviour Support Practitioners), medical history, and cultural background.

• Sensitive Information (Staff/Contractors): Includes working rights, criminal history checks (e.g., NDIS Worker Screening), qualifications, and health information relevant to work duties.

• Website Data: Information collected via the website, including IP address, browser type, location data, and usage statistics (via cookies or Google Analytics).

 

2.2 How We Collect Information

 

We collect personal and sensitive information directly from you or your nominee when you:

• Complete a referral form on our website.

• Submit a direct enquiry via email or phone.

• Engage with us to commence support services.

• Apply for employment with us.

• Provide clinical reports or NDIS documentation.

 

3. Use and Disclosure of Information

 

We will only use or disclose your personal and sensitive information for the primary purpose for which it was collected, or a secondary purpose if the use or disclosure is related to the primary purpose and you would reasonably expect it, or if required by law.

 

3.1 Primary Purposes of Use:

 

• Service Delivery: Planning, coordinating, and delivering disability support, Occupational Therapy, and Behaviour Support services as outlined in your service agreement and NDIS plan.

• Safety and Quality: Ensuring the safety and quality of services in compliance with the NDIS Quality and Safeguards Commission.

• Administration: Billing, internal reporting, staff management, and contractual compliance.

 

3.2 Disclosure to Third Parties:

 

We may disclose your information to the following parties, but only on a need-to-know basis and generally with your consent:

• The National Disability Insurance Agency (NDIA): For funding claims, reviews, and audits.

• NDIS Quality and Safeguards Commission: For reporting and compliance purposes.

• Other Healthcare/Support Providers: General Practitioners (GPs), specialists, hospitals, and other therapists (with consent).

• Support Coordinators/Plan Managers: To facilitate services and manage funding.

• Legal or Regulatory Bodies: Where required or authorised by Australian law (e.g., mandatory reporting).

 

4. Data Quality and Security

 

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, up-to-date, and relevant.

We maintain robust physical, electronic, and procedural safeguards to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure electronic systems, password protection, and restricted physical access to client files.

 

5. Website Data and Cookies

 

Our website uses cookies and analytical tools (such as Google Analytics) to collect standard internet log information and visitor behaviour details. This information is used to:

• Understand website usage and improve the user experience.

• Track the performance of online forms and campaigns.

• Display retargeted advertisements based on interest (if applicable).

You can disable cookies through your browser settings, though this may affect the functionality of the website.

 

6. Access and Correction

 

You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any information you believe to be inaccurate, incomplete, or out-of-date.

To request access or correction, please contact our Privacy Officer (details below). We will respond to your request within a reasonable timeframe.

 

7. Making a Complaint

 

If you believe My Community Care has breached the Australian Privacy Principles or mishandled your personal information, you have the right to make a complaint.

1. Direct Complaint: Please contact us in writing (details below). We will investigate your complaint promptly and respond within 30 days.

2. External Complaint: If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

 

8. Contact Information

For all privacy-related enquiries, access requests, or complaints, please contact:

My Community Care

Address: 5 Dewit Street, Salisbury Downs, 5018 SA

Phone: 08 7371 0483

Email: admin@mccare.au